Last updated 5 November 2026. Questions: support@thereality.app.
This policy explains what the Reality app collects, why, and who can see it. You can reach us at support@thereality.app.
When you publish a pin, any signed-in Reality user can see its photo, title, subtitle, exact location (coordinates and altitude), when it was posted, and your name, username and emoji. Share links open a pin or a profile in the app. Each photo is stored at a web address that works without signing in, so anyone who has that address can open the photo.
Please don't pin anything you want to keep private, such as your home.
Camera: The AR view needs your camera, and iOS asks for your permission first. Google processes camera data to position pins (see section 5). We don't store camera images, and the app doesn't use the camera to take the photos you pin. Those come from the iOS photo picker, which gives the app only the photo you select, so the app never asks for access to your photo library.
Location: With your permission, the app reads your precise location while you're using it, to show nearby pins and to place pins in AR. It doesn't use your location in the background. To load nearby pins, the app sends Firebase requests based on your area. We store a location only when you publish a pin, and the app doesn't save a history of where you've been.
You can turn off camera or location access in iOS Settings. Parts of the app won't work without them.
Reality uses Google's ARCore Geospatial API to place pins at real-world positions. To power AR sessions, Google processes sensor data, such as camera data and your precise location, and collects usage data for analytics. Google handles this data under its own terms and the Google Privacy Policy. Learn more about how Google handles this data.
We don't sell your personal data, and the app doesn't show ads.
If you're in the EEA or UK, we rely on these legal bases: performing our contract with you (running the app), our legitimate interests (keeping people safe, fixing crashes, understanding how the app is used), your consent (camera and location permissions, which you can withdraw in iOS Settings), and legal obligations.
Deleting a pin: Open it, tap More and tap Delete. This removes the pin and its photo.
Deleting your account: Go to Settings and tap Delete Account. Since version 1.0.2, this removes your sign-in account, your profile, your pins and their photos, and revokes Reality's access to your Apple ID. If you deleted your account before version 1.0.2, only your sign-in account was removed, and your profile and pins stayed. Email us and we'll remove them.
Reports you filed stay after you delete your account, because we need them to handle abuse, but your user ID is removed from them. We keep the reason you chose, the pin you reported and the time. Copies of pins and photos can also remain for a while in caches on other people's devices and in Google's backups.
We keep everything else until you delete your account. Reports and support messages stay as long as we need them to handle abuse. Google keeps analytics and crash data for its own retention periods.
Depending on where you live, you may have the right to:
To use these rights, email support@thereality.app. You can also complain to your local data protection authority.
Reality isn't for children under 13, or under the minimum age where they live if that's higher. If you think a child has given us personal data, email us and we'll delete it.
Your data is stored on Google's servers and may be processed outside your country. The app reaches them over encrypted connections, and access rules limit who can change your data. No system is perfectly secure, so we can't guarantee your data will never be exposed.
We may change this policy to reflect changes in the app or the law. We'll post any changes on this page with a new effective date.
If you have any questions about this policy, email us at support@thereality.app.